Palm Tree Courtyard
What is an RCFE with Memory Care?
A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive help with daily living activities such as bathing, dressing, and medication management. An RCFE with a Memory Care designation is additionally required by California Title 22 (§87705 and §87706) to provide specialized staff training in dementia care, individualized care plans for residents with cognitive impairment, and appropriate supervision protocols — requirements that go beyond a standard RCFE license.
550 Dean Street · Hayward, 94541
Record last updated April 20, 2026.

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Quick facts
Memory care context
Palm Tree Courtyard is a California-licensed RCFE with 15 beds, operated by Worldwide Family Care, Inc. The facility advertises memory care services, though this is not a formal CDSS designation. California Title 22 requires RCFEs serving dementia residents to meet standards under §87705 and §87706, covering individualized care plans, staff training in dementia care, and appropriate supervision. CDSS records show no citations under these dementia-specific sections. However, the facility has one Type A deficiency (actual harm) and three Type B deficiencies (potential for harm) across eight inspection reports on file. Two complaints have been investigated during this period. The most recent inspection was September 26, 2025.
Questions to ask on your tour
Based on Palm Tree Courtyard's state inspection record.
The facility has one Type A deficiency on record, indicating actual harm to a resident — what was the nature of that citation, and what changes were implemented to prevent recurrence?
Two complaints were filed with CDSS during the inspection period — what were the subjects of those complaints, and were either substantiated?
Three Type B deficiencies (potential for harm) appear in the inspection history — which Title 22 sections were cited, and what corrective actions were taken?
The facility advertises memory care but this is not a formal CDSS designation — how does the facility ensure compliance with Title 22 §87705 and §87706 requirements for dementia-specific care plans and staff training?
With 15 beds and eight inspections on file, what is the facility's process for addressing deficiencies before they escalate to Type A (actual harm) citations?
State records
California CDSS · Community Care Licensing Division- License number
- 015601167
- License type
- RESIDENTIAL CARE ELDERLY
- License status
- LICENSED
- License expires
- Not yet indexed
- Licensed beds
- 15
- Operator
- Worldwide Family Care, Inc.
Inspections & citations
8
reports on file
4
total deficiencies
1
Type A (actual harm)
Other visitSeptember 26, 2025No deficiencies
Inspector notes
At 2:30 pm on this day, September 26, 2025, a virtual meeting was called due to death of one of the licensees. The meeting was attended by the following: · Regional Manager Isaac Taggart · Licensing Program Manager Jeremy Fong · Licensing Program Manager Harpreet Humpal · Licensing Program Analyst Alicia Delmundo · Joseph Taburaza, licensee · Janelle Taburaza, co-administrator · Jonahlee Taburaza · Jasmine Taburaza · Joshua Taburaza The following were discussed: 1. Licensee’s commitment to continue the operation of the facility. 2. Permission to operate the facility under an Emergency Approval to Operate (EAO) for 60 days and documents required to be submitted to Regional Office for EAO. 3. Submission of application for license to Centralized Application Bureau within 20 days. A copy of this report provided via email to Janelle Taburaza.
Other visitSeptember 26, 2025No deficiencies
Inspector notes
On 3/03/2026 at 2:10 PM, Licensing Program Analyst (LPA) Carol Fowler conducted an unannounced 1-Year Required inspection. LPA met with Cora Bugarin, DSP and explained the purpose of the visit. The Co-Administrator Rolando Carbonell arrived at 2:30 PM and Janell Taburaza arrived at 3:20 PM the Administrator currently holds a certificate (#6008264740) that expires 6/20/2026. LPA toured the facility inside out with Co-Administrator. LPA inspected the kitchen, dining area, living room, bedrooms, bathrooms, front, side yard and backyard. Food supplies were observed good for 2 days of perishables and 7 days of non-perishables. Central storage for medications was observed locked. Facility has smoke and carbon monoxide detectors that were tested and observed in operating condition. Hot water temperature in one of the bathrooms tested 105 degrees. Fire extinguishers were observed fully charge with tags showed serviced 09/16/25. Facility conducts fire and earthquake drills every quarter and records showed last conducted 2/02/26. First Aid kit was complete. ...continued on 809C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 CONTINUE FROM LIC809 Administrator to submit copies of the following updated/current documents by March 11, 2026: 1. LIC308 Designation of Facility Responsibility 2. LIC500 Personnel Report 3. LIC610E Emergency Disaster Plan (9 pages) 4. $3M Liability Insurance certificate 5. Proof of Surety Bond coverage No deficiencies cited exit interview conducted. A copy of this report provided.
Other visitFebruary 27, 2025No deficiencies
Inspector notes
On this day, September 26, 2025, Licensing Program Analyst (LPA) Delmundo arrived unannounced to conduct a health and safety check as a result of the death of the licensee. LPA was granted entry by Corazon Bugarin, staff. LPA called and spoke over the phone with Sheilha Muniz, facility business manager (BM) and informed of LPA's presence at the facility and reason for visit. BM authorized Corazon Bugarin to be with LPA during inspection, and to sign and receive this report. LPA also met with other staff on duty, Josefino 'Budoy' Josue, Darnell Gabaca and Edgardo Gabaca. LPA toured facility including but not limited to the residents' bedrooms, bathrooms, kitchen, dining area, common areas, front, side and backyard. Facility has running water and electricity. Hot water temperature in one of the common bathrooms was tested and measured at 106.6 degrees Fahrenheit. One week of non-perishable and 2-day of perishable food supplies were available. There were 4 residents present, of which 1 was picked-up by a friend when LPA was conducting inspection. The other 8 residents were at the day programs. No deficiency cited on this date. Exit interview conducted and copy of this report provided.
InspectionFebruary 20, 2025No deficiencies
Inspector: Alicia Delmundo
Inspector notes
On this day, 2/27/25, at 3:50 pm, Licensing Program Analyst (LPA) Delmundo arrived unannounced to continue the annual required inspection that was started on 2/20/25. LPA met with Sheilha Muniz, business office manager (BOM), and informed the reason for visit. LPA also met with Juliana Taburaza, administrator (ADM). LPA reviewed 5 residents and 5 staff files. Residents medications were checked and compared with doctor's orders and LIC622 Centrally Stored Medication and Destruction Records. Residents' P&I were checked and compared with last recorded balance. No deficiency observed during today's inspection. Exit interview conducted and copy of this report provided.
InspectionFebruary 1, 2024Type B2 deficiencies
Inspector: Alicia Delmundo
Inspector notes
On this day, February 20, 2025, at 3:30 pm, Licensing Program Analyst (LPA) Delmundo arrived unannounced to conduct an annual required inspection. LPA met with Sheilha Muniz, business office manager(BOM), and Juliana Taburaza, administrator (ADM), and informed the reason for visit. LPA toured the facility inside out with BOM. LPA inspected the kitchen, dining area, living room, bedrooms, bathrooms, front, side yard and backyard. Food supplies were observed good for 2 days of perishables and 7 days of non-perishables. Central storage for medications was observed locked. Facility has smoke and carbon monoxide detectors that were tested and observed in operating condition. Hot water temperature in one of the bathrooms was tested. Fire extinguishers were observed fully charge with tags showed serviced 10/10/24. Facility conducts fire and earthquake drills every quarter and records showed last conducted 2/01/25 and 2/02/25 respectively. Administrator to submit copies of the following updated/current documents by March 6, 2025: 1. LIC308 Designation of Facility Responsibility 2. LIC500 Personnel Report 3. LIC610E Emergency Disaster Plan (9 pages) 4. $3M Liability Insurance certificate 5. Proof of Surety Bond coverage ...continued on 809C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 LPA observed the following: -at 3:54 pm, water temperature at 101.4 degrees Fahrenheit. -at 4:02 pm, metal grill and broken skeletal wood structure in the backyard. -at 4:06 pm, broken mirror, metal grill, rotten shelf, pieces of bricks, broken wood pallets, rusty shopping cart, broken and dusty empty water bottles, broken wood dumpster in the side yard. -at 4:15 pm, exposed electrical wiring in the ceiling in the kitchen. Deficiencies are cited from Title 22 California Code of Regulations, and listed on 809Ds. Failure to submit proof of correction by plan of correction due date, and any repeat violation within 12 month period may result in civil penalties. Deficiencies and plan and proof of correction were discussed with ADM and BOM. Due to time constraint, LPA will come back to continue the inspection. Exit interview conducted. Appeal Rights, LIC9098 Proof of Correction form and copy of this report provided.
87303 Maintenance and Operation (e) Water supplies and plumbing fixtures shall be maintained as follows: (2) Faucets used by residents for personal care such as shaving and grooming shall deliver hot water. Hot water temperature controls shall be maintained to automatically regulate the temperature of hot water used by residents to attain a temp…
Based on observation, the licensee did not comply with the section cited above in hot water at 101.4 degrees Fahrenheit which poses a potential health and/or personal rights risk to persons in care. POC Due Date: 03/06/2025 Plan of Correction 1 2 3 4 Administrator to have the temperature adjusted within Regulations range and submit proof by 3/06/25.
87303 Maintenance and Operation (a)The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors
Based on observation, the licensee did not comply with the section cited above in the following which pose a potential safety and/or personal rights risk to persons in care: metal grill and broken skeletal wood structure in the backyard; broken mirror, metal grill, rotten shelf, pieces of bricks, broken wood pallets, rusty shopping cart, broken and dusty empty water bottles, broken wood dumpster in the side yard; exposed electrical wiring in the ceiling in the kitchen. POC Due Date: 03/06/2025…
InspectionFebruary 26, 2023Type A1 deficiency
Inspector: Alicia Delmundo
Inspector notes
On this day, February 1, 2024, at 11:30 a.m., Licensing Program Analyst (LPA) Delmundo arrived unannounced to conduct an annual required inspection. LPA met with Sheilha Muniz, business office manager, and informed the reason for visit. LPA also met with other staff, Corazon Bugarin, Rosalita Llegado and Josefino Josue. Juliana Taburaza, administrator, arrived at 2:00 p.m. Administrator submitted the LIC9282 Infection Control Plan on June 30, 2022. LPA toured the facility inside out with the business office manager. LPA inspected the kitchen, dining area, living room, bedrooms, bathrooms, front, side and backyards. Food supplies were observed good for 2 days of perishables and 7 days of non-perishables. Central storage for medications was observed locked. Facility has smoke and carbon monoxide detectors that were tested, and observed functional. Hot water temperature in one of the bathrooms was tested, and measured at 105 degrees Fahrenheit. Fire extinguisher was observed fully charge with tag showed serviced 10/23/23. Facility conducts disaster drills monthly, and records showed last conducted 1/02/24. LPA reviewed 5 residents and 5 staff files, and interviewed 3 staff and 3 residents. Medications were checked, and compared with doctor's orders and LIC622 Centrally Stored Medication and Destruction Records. Residents' P&Is were checked and compared with records. ...continued on 809C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 LPA observed the following: -at 5:25 p.m., resident (R3) has 2 orders for Ferrous Sulfate on same date - one was 1 tab 1x daily and 1 tab 2x daily. Label for this medication at facility's hand showed 1 tab daily or as directed, and facility administers once daily. Administrator to submit copies of the following updated/current documents by February 15, 2024: 1. LIC308 Designation of Facility Responsibility 2. LIC500 Personnel Report 3. LIC610E Emergency Disaster Plan (9 pages) 4. $3M Liability Insurance certificate 5. Proof of Surety Bond coverage Deficiency is cited from Title 22 California Code of Regulations, and listed on 809D. Failure to submit proof of correction by plan of correction due date, and any repeat violation within 12 month period may result in civil penalties. Deficiency and plan and proof of correction were discussed with the administrator and business office manager. Exit interview conducted. Appeal Rights, LIC9098 Proof of Correction form and copy of this report provided.
87465 Incidental Medical and Dental Care (a) A plan for incidental medical and dental care shall be developed by each facility. The plan shall encourage routine medical and dental care and provide for assistance in obtaining such care, by compliance with the following: (4) The licensee shall assist residents with self-administered medications as n…
Based on record review, the licensee did not comply with the section cited above for R3 having 2 orders for Ferrous Sulfate and facility administers only once which poses an immediate health, and/or personal rights risk to persons in care. POC Due Date: 02/02/2024 Plan of Correction 1 2 3 4 Administrator to check with the doctor if the medication is to be administered once or twice daily. Proof to be submitted by 2/02/24.
ComplaintFebruary 10, 2023Type B1 deficiency
Inspector: Alicia Delmundo
Inspector notes
Licensing Program Analyst (LPA) Delmundo conducted an unannounced annual/infection control inspection. LPA met with staff, Josefino 'Budoy' Joshue and Rosalita Llegado, and informed the purpose of visit. LPA called and spoke with Juliana Taburaza, administrator, over the phone who authorized Josefino Joshue to be with LPA during inspection, and sign and receive this report. Facility has an approved LIC808 Mitigation Plan. Administrator submitted the facility's Infection Control Plan which LPA received on June 30, 2022. LPA toured the facility inside out. LPA inspected the living room, dining area. kitchen, hallways, residents bedrooms, side and backyard. There's adequate food supplies of perishables good for 2 days and non-perishables good for 7 days. LPA observed screening station by the front entrance with hand sanitizer, no touch temperature probe and N95 respirators. Facility has Visitor's log. Temperature and symptom checks are done at the entrance. Facility keeps record of proof of vaccination of residents and staff. Supplies of PPEs checked. Facility has antigen test kits readily available. COVID-19 signages were observed in some areas of the facility. . Bathroom lavatories were observed with liquid soap and hand dryer. Fire extinguishers checked, and observed fully charge with tags showed serviced October 18, 2022. Hot water temperature was tested in the one of the common bathrooms .......continued on 809C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 LPA observed the following: 1. Trash can in one of the bathrooms with no lid. 2. No "Wear Mask" posters on the front entrance door and living room. 3. Disposable gowns not sufficient for 30 days for 8 staff. 4. Hot water temperature at 100 degrees Fahrenheit. Administrator to submit the following by March 12, 2023: 1. LIC308 Designation of Facility Responsibility 2, LIC500 Personnel Report 3. LIC610E Emergency Disaster Plan (9 pages) 4. Proof of $3M liability insurance. 5. Current N95 fit testing records/certificates Deficiency is cited from Title 22 California Code of Regulations, and listed on 809D. Failure to submit proof of correction by plan of correction due date, and any repeat violation within 12 month period may result in civil penalty. Deficiency and plan and proof of correction were discussed with administrator over the phone. Exit interview conducted. Appeal Rights, LIC9098 Proof of Correction form and copy of this report provided.
87303 Maintenance and Operation (e) Water supplies and plumbing fixtures shall be maintained as follows: (2) Faucets used by residents for personal care such as shaving and grooming shall deliver hot water. Hot water temperature controls shall be maintained to automatically regulate the temperature of hot water used by residents to attain a temper…
Based on observation, the licensee did not comply with the section cited above for hot water at 100 degrees Fahrenheitt which poses a potential personal rights risk to persons in care. POC Due Date: 03/12/2023 Plan of Correction 1 2 3 4 Staff adjusted the water temperature to 118 degrees Fahrenheit while LPA was at the facility. In addition, administrator to in-service the staff, and ensure water temperature is maintained within Regulations range. Copy of in-service training with attendees s…
ComplaintFebruary 8, 2023· UnsubstantiatedNo deficiencies
Inspector: Grace Luk
Unsubstantiated — CDSS investigated and did not find violations.
Inspector notes
Resident missed doses of medication LPA reviewed R1's MAR in 2019 and observed R1's medications were either given by staff or documented that R1 was on vacation. There were no missed doses of medications observed in R1's MAR in 2019. Residents medications were not refilled timely LPA reviewed email correspondence regarding medication refills and observed Administrator communicated with pharmacy or family for refill when R1 was low on medications. LPA reviewed R1's MAR in 2019 and did not observe any missed doses of medications in 2019. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did occur, therefore the allegations are UNSUBSTANTIATED . Exit interview conducted. A copy of this report provided.
Federal summary
CMS Care CompareNot a CMS-certified facility
California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.
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