H & M Homes Standish
What is an RCFE with Memory Care?
A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive help with daily living activities such as bathing, dressing, and medication management. An RCFE with a Memory Care designation is additionally required by California Title 22 (§87705 and §87706) to provide specialized staff training in dementia care, individualized care plans for residents with cognitive impairment, and appropriate supervision protocols — requirements that go beyond a standard RCFE license.
18543 Standish Avenue · Hayward, 94541
Record last updated April 20, 2026.
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Quick facts
Memory care context
H & M Homes Standish is a California-licensed Residential Care Facility for the Elderly (RCFE) with 6 beds. The operator advertises memory care services, though this designation is not formally recorded in CDSS licensing data. California Title 22 requires all RCFEs serving residents with dementia to comply with §87705 and §87706, which govern dementia-specific care plans, staff training, and supervision standards. State records show 5 inspections on file with 10 total deficiencies — 3 Type A citations (actual harm to residents) and 7 Type B citations (potential for harm). No citations specifically reference the dementia-care sections. The presence of 3 Type A deficiencies in a 6-bed facility warrants close attention to the facility's corrective actions and current compliance status.
Questions to ask on your tour
Based on H & M Homes Standish's state inspection record.
State records show 3 Type A deficiencies — citations for actual harm to residents — what were the specific circumstances of each, and what corrective actions were implemented?
With 10 total deficiencies across 5 inspections in a 6-bed home, what systemic changes has H & M Homes Llc made to prevent recurring violations?
The most recent inspection occurred on December 18, 2025 — were any deficiencies cited during that visit, and if so, what is their current status?
Memory care is advertised but not formally designated in CDSS records — how does the facility document compliance with Title 22 §87705 dementia-specific care plan requirements and §87706 staff training mandates?
In a 6-bed home, how many direct-care staff are present overnight and on weekends, and what is the backup plan when a caregiver is unavailable?
State records
California CDSS · Community Care Licensing Division- License number
- 019200694
- License type
- RESIDENTIAL CARE ELDERLY
- License status
- LICENSED
- License expires
- Not yet indexed
- Licensed beds
- 6
- Operator
- H & M Homes Llc
Inspections & citations
5
reports on file
10
total deficiencies
3
Type A (actual harm)
InspectionDecember 18, 2025No deficiencies
Inspector: Alicia Delmundo
Inspector notes
Licensing Program Analyst (LPA) Delmundo arrived unannounced to conduct a case management in response to missing residents reported and Special Incident Reports (SIRs) for residents (R1 and R2) submitted by the administrator. LPA met with Maria Roy, licensee, and Olive 'Lynn' Lopez, administrator, and informed the reason for visit. LPA obtained and reviewed R1 and R2's LIC602A Physician's Report, Appraisal and Individual Program Plan (IPP). SIRs indicated the following: 1. Resident (R1) SIR dated 8/11/23 with incident date 8/09/23 - facility received a call from Emergency Department around 4:00 pm. Staff spoke with the doctor, and was told that R1 has an open wound on his finger and bruise on the cheek. R1 was found lying on the front of a building in Hayward. R1 was confused and not able to discuss what happened. A good samaritan brought R1 to the hospital. 2. Resident (R2) SIR dated 8/16/23 with incident date 8/16/23 - R2 was last seen on 8/16/23 between 6:00 am and 6:30 am by R2's roommate leaving their room. Staff searched for R2 around the facility and surrounding neighborhood, and called 9-1-1. On this day, August 17, 2023, LPA obtained copies R1's Hospital Visit Information, R1 and R2's LIC601 Identification and Emergency Contact Information. LPA conducted inspection and interviews. Administrator stated R1 sustained injury on the finger which was stapled and bruise on the cheek. Review of Hospital Visit Information confirmed administrator's statement. R2 is still missing. ........continued on 809C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Review of R1's LIC602A revealed R1 has dementia and can not leave the facility unassisted. R2's LIC602A indicated R2 can not leave the facility unassisted, and IPP revealed R2 has history of AWOL behavior. During today's visit, LPA observed all entrance/exit doors without auditory signals. Deficiencies are cited from Title 22 California Code of Regulations, and listed on 809Ds. A $500.00 civil penalty is assessed on this day for deficiency H&S 1569.312(a), and will continue for $100.00 per day until corrected. Deficiencies and plan and proof of correction and civil penalty were discussed with licensee and administrator. Exit interview conducted. Appeal Rights, LIC421IM Civil Penalty Assessment, LIC9098 Proof of Correction form and copy of this report provided.
InspectionDecember 12, 2024Type A4 deficiencies
Inspector notes
On this day, December 18, 2025, Licensing Program Analyst (LPA) Delmundo arrived unannounced to conduct an annual required inspection. LPA was granted entry by staff, Nancy Amistad, and informed the reason for visit. LPA called and spoke over the phone with Olive 'Lyn' Neri, administrator (ADM) who authorized Nancy Amistad to with LPA in touring the facility. LPA also met with other staff, Myriel Danilo Espiritu. ADM arrived at around 11:55 am with other John Louie Neri. LPA toured the facility inside out. LPA inspected the kitchen, dining area, living room, bedrooms, common and ensuite bathrooms, side yard and backyard. Food supplies were observed good for 2 days of perishables and 7 days of non-perishables. Central storage for medications was observed locked. Smoke and carbon monoxide detectors were tested, and observed in operating condition during visit. Facility conducts disaster drills every quarter and records showed last conducted December 15, 2025 . Fire extinguisher checked, observed fully charge with tag showed serviced July 26, 2025. Hot water temperature in the ensuite bathroom was tested and measured at 111. 6 degrees Fahrenheit. LPA reviewed 5 staff and 5 residents records. Medications inspected and compared with LIC622 Centrally Stored Medication and Destruction Records and doctor's orders. Residents' P&I checked and compared with last recorded balance. ......continued on 809C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 On this same day, LPA received the updated/current copies of the following documents: 1. LIC308 Designation of Facility Responsibility. 2. LIC500 Personnel Report 3. LIC610E Emegency Disaster Plan (9 pages) 4. $3M liability insurance certificate 5. Proof of Surety Bond coverage The following deficiencies were observed and cited from Title 22 California Code of Regulations and listed on 809Ds. -at 10:22 am, CA-Rezz incontinent wash in the kitchen cabinet without lock. -at 10:23 and 10:25 am, peeler and can opener in other kitchen cabinets without lock. -at 10:26 am, heavily scratched kitchen island, dusty and soiled upright kitchen cabinets, and greasy and rusty cooking range. -at 10:28 am, unlocked screw driver in the laundry area. -at 10:32 am, CA-Rezz incontinent wash and wound cleanser in residents' room. -at 10:43 am, CA-Rezz incontinent wash and wound cleanser in another resident's room. -a resident has Oxygen and there's no signs posted. -at 10:47 am, inside of the refrigerator in the storage dirty. -at 10:50 am, rotten dining bench in the backyard. -at 2:00 pm, staff (S5) does not have the required 4 hours postural support, restricted health condition and hospice care training. Deficiencies and plan and proof of corrections were discussed with the ADM. Failure to submit proof of corrections by plan and correction of due dates and any repeat violation may result in civil penalty. Exit interview conducted. Appeal Rights, LIC9098 Proof of Correction form and copy of this report provided.
(a) Except as specified in subsection (b), the licensee shall ensure that disinfectants, cleaning solutions, poisonous substances, knives, matches, tools, sharp objects, and other similar items which could pose a danger to residents are in locked storage and are not left unattended if outside the locked storage. (1) Disinfectants, cleaning solutio…
Based on observation, the licensee did not comply with the section cited above in the following which pose an immediate health, safety and/or personal rights risks to persons in care: unlocked CA-Rezz incontinent wash and wound cleanser; peeler and can opener in kitchen cabinets without locks; unlocked screw driver in the laundry area POC Due Date: 12/19/2025 Plan of Correction 1 2 3 4 Staff locked the items. In addition, administrator stated she'll in-service the staff. Copy of training topi…
(a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors.
Based on observation, the licensee did not comply with the section cited above in the following which pose a potential health, safety and/or personal rights risks to persons in care: heavily scratched kitchen island; dusty and soiled upright kitchen cabinets; greasy and rusty cooking range; refrigerator dirty; rotten dining bench in the backyard. POC Due Date: 01/02/2026 Plan of Correction 1 2 3 4 Saff cleaned the cooking range while LPA was at the facilty: In addition, administrator stated s…
(2) In addition to paragraph (1), training requirements shall also include an additional 20 hours annually, eight hours of which shall be dementia care training, as required by subdivision (a) of Section 1569.626, and four hours of which shall be specific to postural supports, restricted health conditions, and hospice care, as required by subdivisi…
Based on record review, the licensee did not comply with the section cited above in S5 not having the required 4 hours postural support, restricted health condition and hospice care training which poses a potential health, safety and/or personal rights risks to persons in care. POC Due Date: 01/02/2026 Plan of Correction 1 2 3 4 Administrator to have the staff complete the training and submit proof by 1/02/26.
(3) Ensuring that the use of oxygen equipment meets the following requirements: (B) “No Smoking-Oxygen in Use” signs shall be posted in the appropriate areas.
Based on observation, the licensee did not comply with the section cited above in not having signs posted for Oxygen which pose a potential safety and/or personal rights risks to persons in care. POC Due Date: 01/02/2026 Plan of Correction 1 2 3 4 Corrected. Administrator posted signs.
Other visitDecember 15, 2023No deficiencies
Inspector: Ardalan Gharachorloo
Inspector notes
On 12/12/2024 at 12:20 pm, Licensing Program Analyst (LPA) Ardalan Gharachorloo arrived unannounced to conduct 1-Year Annual Required inspection. At 12:57 pm, LPA met with Administrator,Olive Lyn L Neri and explained the purpose of the visit. LPA toured facility including but not limited to bedrooms, bathrooms, kitchen, common area and backyard. All outdoor and indoor passageways are kept free of obstruction. There are no bodies of water observed. A comfortable temperature is maintained at 76 degrees Fahrenheit. LPA observed lighting in all rooms are adequate for the comfort and safety of the residents. The hot water temperature in the residents’ shared bathroom was measured at 109 degrees Fahrenheit. Residents’ bathrooms are equipped with grab bars and non-skid mats. There is a minimum of one week supply of non-perishable and 2 day of perishable foods. Centrally stored medication and sharps were locked and inaccessible to residents. Smoke detectors and carbon monoxide detectors were in operating condition during visit. Fire extinguisher was last serviced on 07/15/2024. Emergency Disaster Plan was last posted on 3/5/2024. First aid kit was observed to be complete. Emergency disaster drill was last conducted on 11/19/2024. At 1:15 pm, LPA reviewed 6 residents records and 5 staff records; all were complete. At 1:45 pm, LPA also reviewed 6 residents medications. At 2:05 pm the following the documents were requested and reviewed:LIC 308 Designation of Administrative Responsibility,LIC 309 Administrative Organization ,LIC 500 Personnel Report, LIC 610E Emergency Disaster Plan, Liability Insurance, and Current Administrator’s Certificate No deficiencies cited during visit. Exit interview conducted and a copy of this report provided.
InspectionDecember 8, 2023No deficiencies
Inspector: Alicia Delmundo
Inspector notes
Licensing Program Analyst (LPA) Delmundo arrived unannounced to conduct proof of correction (POC) visit. LPA rang the doorbell 3x; no answer. LPA called and left message on Olive 'Lyn' Lopez-Neri's (administrator) voice mail and requested for call back. LPA rang the doorbell again and after several minutes. staff, Liwayway Manansala, opened the door. Administrator returned LPA's call, and LPA informed the reason for visit. Administrator arrived at 1:55 p,m. On 12/08/23, LPA Delmundo conducted an annual required inspection and issued type A citations for the following deficiencies with POCs to be submitted by 12/09/23. Administrator requested extension for submission because 12/09/23 falls on Saturday and the physician is not available. LPA requested POCs be submitted by end of the day of 12/11/23. On 12/11/23, administrator submitted the LIC9098 Proof of Correction form, however, the POCs are missing. LPA responded to the administrator to inform. Administrator submitted the POC and it’s incomplete. LPA responded to administrator the second time, and administrator submitted an incomplete POCs on 12/12/23. Civil penalties are assessed on this day for failure to submit complete POCs. 1. Deficiency section # 87465(e)(2) Civil penalty = $100.00 x 4 days (12/12/23 to 12/15/23) = $400.00 2. Deficiency section # 87465(a)(4) Civil penalty = $100.00 x 4 days (12/12/23 to 12/15/23) = $400.00 Administrator provided the POCs to LPA on this day, 12/15/23. Exit interview conducted. Appeal Rights, LIC421FCs Civil Penalty Assessments, LIC9098 Proof of Correction forms, and copy of this report provided.
InspectionFebruary 20, 2023Type A6 deficiencies
Inspector: Alicia Delmundo
Inspector notes
On this day, December 8, 2023, Licensing Program Analyst (LPA) Delmundo arrived unannounced to conduct an annual required inspection. LPA met with Olive 'Lyn' Lopez-Neri, administrator, and informed the reason for visit. LPA also met with other staff, John Louie Neri and Liwayway Manansala. Administrator submitted the facility's Infection Control Plan which LPA received on February 20, 2023. LPA toured the facility inside out with the administrator. LPA inspected the kitchen, dining area, living room, bedrooms, common and ensuite bathrooms, side yard and backyard. Food supplies were observed good for 2 days of perishables and 7 days of non-perishables. Central storage for medications was observed locked. Facility has smoke and carbon monoxide detectors that were tested, and observed functional. Facility conducts disaster drills every month, and records showed last conducted December 5, 2023. Fire extinguisher checked, observed fully charge with tag showed serviced July 26, 2023. Hot water temperature in the ensuite bathroom was tested and measured at 109.6 degrees Fahrenheit. LPA reviewed 4 staff and 5 residents files, and interviewed 2 staff and 2 residents. Medications inspected and compared with records and doctor's orders. Residents P&I checked and compared with records. LPA received the following updated/current documents: 1. LIC308 Designation of Facility Responsibility 2. LIC500 Personnel Report 3. LIC610E Emergency Disaster Plan (9 pages) . .....continued on 809C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Administrator to submit updated/current copies of the following documents by December 22, 2023: 1. $3M liability insurance certificate 2. Proof of Surety Bond coverage The following deficiencies were observed and cited from Title 22 California Code of Regulations, and listed on 809Ds. Failure to submit proof of corrections by plan of correction due dates, and any repeat violation within 12 month period may result in civil penalties. -at 1:45 pm, S1 does not have record of postural support training on file. -at 1:55 pm, S2 does not have record of postural support and restricted health condition training on file. -at 2:05pm, S3 does not have record of hospice care, postural support and restricted health condition training on file. -from 2:45 pm to 3:25 pm, R1, R3, R4 and R5's LIC602As are over a year old. -from 3:25 pm to 3:40 pm, LIC625 Appraisal/Needs and Services Plan for R1, R4 and R5 are over a year old. -from 3:41 to 3:55 pm, all 5 residents have no Pre-admission Appraisal on file. -at 4:30 pm, R1 has doctor's order for the following but the facility does have them: Acetaminophen; Cholecalciferol; Ferrous Sulfate; Folic Acid; Sennosides. Facility has the following medications on hand but no doctor's order on file: Baclofen; Dutasteride. Paroxetine on hand does not match the dosage on doctor's order on file. Deficiencies and plan and proof of corrections were discussed with the administrator. Exit interview conducted. Appeal Rights, LIC9098 Proof of Correction form and copy of this report provided.
(2) In addition to paragraph (1), training requirements shall also include an additional 20 hours annually, eight hours of which shall be dementia care training, as required by subdivision (a) of Section 1569.626, and four hours of which shall be specific to postural supports, restricted health conditions, and hospice care, as required by subdivisi…
Based on records review, the licensee did not comply with the section cited above in 3 out of 3 staff not having the required training on file which pose a potential health, safety and/or personal rights risk to persons in care. POC Due Date: 12/22/2023 Plan of Correction 1 2 3 4 Administrator to have the training completed and submit proof by 12/22/23.
(c) Prior to admission a determination of the prospective resident's suitability for admission shall be completed and shall include an appraisal of his/her individual service needs in comparison with the admission criteria specified in Section 87455, Acceptance and Retention Limitations.
Based on records review, the licensee did not comply with the section cited above in 5 out 5 residents not having Pre-Admission Appraisal which pose a potential health and/or personal rights risk to persons in care. POC Due Date: 12/22/2023 Plan of Correction 1 2 3 4 Administrator to complete the Pre-admission Appraisal and submit copies by 12/22/23.
87465 Incidental Medical and Dental Care (e) For every prescription and nonprescription PRN medication for which the licensee provides assistance there shall be a signed, dated written order from a physician, on a prescription blank, maintained in the residents file, and a label on the medication. Both the physician's order and the label shall con…
Based on records review, the licensee did not comply with the section cited above for not having doctor’s order for R1’s two medications and the medication on hand of for 1 does not match the order.which poses an immediate health risk to person in care. POC Due Date: 12/09/2023 Plan of Correction 1 2 3 4 Administrator stated she'll obtain doctor's order. Copy to be submitted by 12/09/23.
87465 Incidental Medical and Dental Care (a) A plan for incidental medical and dental care shall be developed by each facility. The plan shall encourage routine medical and dental care and provide for assistance in obtaining such care, by compliance with the following: (4) The licensee shall assist residents with self-administered medications as n…
Based on record review, the licensee did not comply with the section cited above for not having the 5 medications listed on the doctor's order for R1 which poses an immediate health risk to person in care. POC Due Date: 12/09/2023 Plan of Correction 1 2 3 4 Administrator to call the doctor and check if medications are no longer needed and obtain discontinued order; otherwise obtain the medications. Proof fo be submitted by 12/09/23.
87463 Reappraisals (c) The licensee shall arrange a meeting with the resident, the resident’s representative, if any, appropriate facility staff, and a representative of the resident’s home health agency, if any, when there is significant change in the resident’s condition, or once every 12 months, whichever occurs first, as specified in Section 87…
Based on records review, the licensee did not comply with the section cited above for R1. R4 and R5’s LIC625 Appraisal/Needs and Services Plan over a year old which pose a potential health risks to persons in c are. POC Due Date: 12/22/2023 Plan of Correction 1 2 3 4 Administrator to update the LIC625s and submit self-certification by 12/22/23.
87458 Medical Assessment (c) The licensee shall obtain an updated medical assessment when required by the Department.
Based on records review, the licensee did not comply with the section cited above for R1, R3, R4 and R5's LIC602As over a year old which pose a potential health risks to persons in care. POC Due Date: 12/22/2023 Plan of Correction 1 2 3 4 Administrator to call the residents' doctor for appointments and submit by 12/22/23 a self-certification indicating LIC602As are updated.
Federal summary
CMS Care CompareNot a CMS-certified facility
California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.
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