Emerald Home Care.
Emerald Home Care is Ranked in the top 29% of California memory care with 6 CDSS citations on record; last inspected Apr 2026.
Small Memory Care Home in Dublin's Emerald Avenue Neighborhood, reviewed on public record.
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Compared to 152 California facilities with a similar number of beds.
RCFE memory care · 36-month window. Higher percentile = better performance on inspection record. Source: California Dept. of Social Services · Community Care Licensing.
among peers to rank.
Rankings based on 36-month CDSS inspection data. Severity and frequency: fewer citations = higher percentile. Repeat rate: lower repeat citation share = higher percentile.
FACILITY WATCH · BETA
Emerald Home Care has 6 citations on record. Know the moment anything changes.
New findings, complaint investigations, or status changes — emailed to you free.
Citation history, plotted month by month.
6 deficiencies on record. Each bar is a month with a citation.
Finding distribution
6 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility.
State requirements with the exact regulation citation, plain-language explanation, and a question to ask on tour. Rules this facility has been cited for appear first.
Plain language
Because a facility markets dementia or Alzheimer's care, state law mandates higher training standards: 12 hours of initial dementia training (6 hours before a staff member works independently with residents, 6 more within the first 4 weeks), 8 hours of annual dementia in-service every year thereafter, and an administrator must include 8 hours of dementia-specific continuing education in every 2-year recertification cycle. Training must cover individualized care plans, behavioral expressions, appropriate supervision, and the facility's dementia care philosophy.
Ask on tour
“Can you show me each direct-care staffer's most recent dementia training certificate, and tell me when their next refresher is due?”
Questions to ask before you visit.
A short pre-tour checklist tailored to Emerald Home Care's record and state requirements.
State records show two Type A deficiencies, indicating actual harm to residents — what were the specific circumstances of these citations, and what corrective actions were implemented?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
The facility has been cited twice under §87705 or §87706 for dementia care requirements — what specific changes to care practices or staff training resulted from these citations?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
Two complaints were filed with CDSS during the inspection period — what were the subjects of those complaints, and what was the outcome of each investigation?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
Every inspection visit, verbatim.
5 inspections in the public record, most recent first. Click any row to expand — cited rows open automatically.
2026-04-24Other VisitNo findings
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On 04/24/2026 at 9:50 AM AM, Licensing Program Analyst (LPA) Ardalan Gharachorloo arrived unannounced to conduct 1-Year Annual Required inspection. LPA met with Bintia Loznianu, Care Staff and explained the purpose of the visit. Administrator Carmen Nica was not available during the visit. LPA called the Administrator to explain the purpose of the visit. Administrator Carmen Nica Authorized care giver Bintia Loznianu to sign the report. LPA toured facility including but not limited to bedrooms, bathrooms, kitchen, common area and backyard. All outdoor and indoor passageways are kept free of obstruction. There are no bodies of water observed. A comfortable temperature is maintained at 73 degrees Fahrenheit. LPA observed lighting in all rooms are adequate for the comfort and safety of the residents. The hot water temperature in the residents’ shared bathroom was measured at 117.5 degrees Fahrenheit. Residents’ bathrooms are equipped with grab bars and non-skid mats. There is a minimum of one week supply of non-perishable and 2 day of perishable foods. Centrally stored medication and sharps were locked and inaccessible to residents. Smoke detectors and carbon monoxide detectors were in operating condition during visit. Fire extinguisher was last serviced on 07/16/2025. Emergency Disaster Plan was last reviewed on 01/03/2026. First aid kit was observed to be complete. Emergency disaster drill was last conducted on 02/02/2026. LPA reviewed 1 resident records and 3 staff records; all were complete. LPA also reviewed a sample of 1 resident’s medications.The following documents were reviewed during the visit: LIC 500 Personnel Report LIC 610E Emergency Disaster Plan, Liability Insurance, and Current Administrator’s Certificate. No deficiencies cited during visit. Exit interview conducted and a copy of this report provided.
2025-05-13Annual Compliance VisitType A · 2 findings
Plain-language summary
On May 13, 2025, inspectors found that a staff member who started work on May 5, 2025 had not been fingerprinted as required, and the facility failed to submit resident documents that had been repeatedly requested since November 2021. The facility was assessed a $500 civil penalty plus $100 per day until the fingerprinting requirement is met, and may face additional penalties if proof of correction for the missing documents is not submitted by the deadline.
“-Based on interview, and LPA checking of the Department's Guardian Portal, the licensee did not comply with the section in S1 not having fingerprint clearance which posed an immediate safety and/or personal rights risks to person in care.”
“-This requirement is not met as evidenced by -Based on interviews, the licensee did not comply with the section above in not providing the requested documents which posed a potential personal rights risk to person in care.”
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While investigating a complaint (Control # 15-AS-20211105095643), Licensing Program Analyst (LPA) Delmundo requested for resident’s (R1) documents to be submitted by 11/12/21. LPA did not receive the requested documents. On 8/14/24, LPA called and requested again for the documents and licensee stated R1’s documents were already in the attic and if she cannot find them in her computer, she will not get to the attic to retrieve the documents. On August 27, 2024, LPA called and left an urgent message on licensee’s voicemail and requested to submit the documents by August 30, 2024. Licensee did not submit the documents. LPA reviewed the documents that were received via fax by the Department's Regional Office for October 2021, November 2021 and December 2021 and didn’t observe any documents for R1 from the facility. On this day, 5/13/25, LPA learned that the staff (S1) is not fingerprinted. LPA asked S1 who stated she started working Monday, May 5, 2025. The above were discussed with Carmen Nica, licensee, and John Nica, administrator (ADM). Deficiencies are cited from Title 22 California Code of Regulations and listed on 809Ds. A $500.00 civil penalty is assessed for S1 who is not fingerprinted and will continue for $100.00/day until corrected. Failure to submit proof of correction by plan of correction due date for the other deficiency may also result in civil penalty. Deficiencies and plan and proof of corrections were discussed. Exit interview conducted. Appeal Rights, LIC421BG Civil Penalty, LIC9098 Proof of Correction form and copy if this report provided to ADM.
2025-05-13Complaint InvestigationUnsubstantiatedNo findings
Plain-language summary
A complaint investigation found no violations. The allegations—including concerns about bathing frequency, clothing, medication administration, hygiene, dressing practices, an unauthorized diagnosis, and visit restrictions—were all unsubstantiated, as staff accounts, resident statements where obtainable, and facility records did not support the claims made.
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Page 2 Allegation: Resident (R1) not provided call equipment/buzzer. FM stated R1 was not provided call buzzer/call pendant. The 2 staff interviewed stated R1 had call bell which LPA observed in the vacant room used by R1 when R1 was at the facility. R1 stated she had buzzer. Due to medical diagnosis, LPA was not able to obtain information from another resident (R2). Therefore, the allegation is unsubstantiated. Allegations: · Staff is charging for services not received. · Staff did not follow admission agreement. FM stated the contract states residents would be bathed 2 times per week and that was not adhered to even after the family brought this issue to the licensee, they found R1 lacking proper hygiene with greasy matted hair and dressed in the same blouse 3 days in the same week. Review of Admission Agreement for R1 showed bathing twice a week. LIC602A Physician’s Report showed substantial assistance with bathing and partial to substantial assistance with dressing and grooming. S1 stated residents are given bath on Wednesdays and Saturdays. S1 denied missing giving bath to R1 and stated that she remembers giving R1 a bath 3x in a week, because R1 had an accident. S1 further stated that FM came one time and said something about R1's hair being dirty and that was day after R1 was given the scheduled bathing, so S1 gave R1 a shower that day. S2 stated all residents get a bath Wednesdays and Saturdays but R1 sometimes refused but at the end of the day, R1 still get bathe. She and S1 give bath to R1 because of R1’s medical condition and cannot take care of own bathing needs. R1 stated not remembering how many times staff gave R1 a bath, however, R1 told LPA regarding R1's medical condition. S1 stated R1 loves wearing dress sleep wear and that she changed R1's dress every day. S1 further stated she cleaned and wiped R1’s underarm and body with warm cloth every single day. S2 stated she changes all residents clothes every day. R1 stated that it never happened that R1 wore the same clothing for days. Licensee stated residents are changed everyday when they get up and before they go to bed ...continued 9099C (page 3) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 3 During inspection, LPA observed R2 wearing clean clothing; however, due to R2’s medical condition, LPA was not able to obtain information regarding the allegations. Therefore, the allegations are unsubstantiated. Allegation: Resident did not receive medication as prescribed. FM stated that licensee, told FM that the Milk of Magnesia had not been stated and gave the FM the medication to administer to R1. Licensee denied the allegation and that she and ADM are the one who administers medications to residents. S1 stated she does know if licensee asked FM to administer the said medication. S2 stated not hearing the licensee asked FM to administer the said medication. R1 stated she does not believe she was taking Milk of Magnesia while at the facility, but list of medications showed R1 has order for this medication. Therefore, the allegation is unsubstantiated. Allegation: Staff did not meet resident's (R1) hygiene needs. FM stated that R1 would be bathe twice a week per contract which facility failed to provide. FM further stated that R1 was lacking proper hygiene with greasy, matted hair. Review of Admission Agreement for R1 showed bathing twice a week. S1 and S2, stated they gave R1 bath two times a week. S1 also stated she R1 a bath 3x a week when R1 had accident while S1 stated R1 sometimes refused but at the end of the day, R1 gets bathe. S1 further stated that when FM came and observed R1’s hair, R1 was given a bathe day prior. Licensee stated residents are given bath 2 to 3 times a week as agreed and given sponge bath on days residents are not scheduled for bathing; however, residents are given bath when they have accidents. R1 was not able to provide information regarding the frequency of bathing provided to R1. Due to R2’s medical diagnosis, LPA was not able to obtain information. Therefore, the allegation is unsubstantiated. Allegation: Staff did not properly dress a resident (R1) while in care. FM stated that R1’s lower half was not dressed for facility’s convenience and instead wrap a pad and blanket around R1’s lower extremities. S1 stated R1 loves wearing pajama. Both S1 and S2 stated they change residents’ clothes every day. Licensee denied the allegation and stated the residents' clothing are changed when they get up and before they are put to bed. ....continued on 9099C (page 4) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 4 R1 stated care staff has taken good care of her. W1 stated observing R1 has blanket from waist down when she assessed R1, however, W1 was not able to tell if R1 was wearing something from waist down or if R1 was wearing a full dress. Due to R2’s medical diagnosis, LPA was not able to obtain information whether R2 observed R1 not dressed from waist down. Therefore, the allegation is unsubstantiated. Allegation: Staff made an unauthorized diagnosis of a resident (R1) while in care. FM stated the licensee repeatedly described R1 as having dementia. Review of LIC602A did not show R1 has dementia diagnosis. The licensee denied the allegation and stated that she never told the FM that R1 has dementia but mentioned that it could be mild cognitive impairment. S1 and S2 stated not hearing the licensee saying R1 has dementia. Due to R2’s medical diagnosis, LPA was not able to obtain information pertaining to the allegation. Therefore, the allegation is unsubstantiated. Allegation: Staff denied visits to resident (R1) while in care. FM stated that licensee told R1’s family leave R1 there for some time after admission meaning not visiting regularly R1 so R1 would fall into line with the house rules. The licensee …… . S1 and S2 stated R1’s family member came to the facility every day and was allowed to visit R1 and the visitation took place in the backyard. Residents’ visitations were allowed inside the facility after weeks and visitors wore mask. R1 was not able to provide information. Due to R2’s medical diagnosis, LPA was not able to obtain information. Therefore, the allegation is unsubstantiated. Based on interviews, observation and records review, there is not a preponderance of evidence standard to prove that violation occurred. No deficiency cited. Exit interview conducted and copy of this report provided.
2025-04-02Annual Compliance VisitNo findings
Plain-language summary
An unannounced annual inspection was conducted on April 2, 2025, and the facility passed without deficiencies. The inspector found the home was clean and well-maintained with proper temperature control, adequate lighting, working safety equipment, and secure storage of medications and hazardous items. Staff records and resident files were complete, and the facility had appropriate food supplies and emergency plans on file.
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On 04/02/2025 at 12:05 PM, Licensing Program Analyst (LPA) Ardalan Gharachorloo arrived unannounced to conduct 1-Year Annual Required inspection. LPA met with caregiver, Bintia Loznianu and explained the purpose of the visit. Facility Manager, Carmen Nica arrived at 12:35 PM. LPA explained the purpose of the visit to the facility manager. At 12:10 PM, LPA toured the facility including but not limited to bedrooms, bathrooms, kitchen, common area and backyard. All outdoor and indoor passageways are kept free of obstruction. There are no bodies of water observed. A comfortable temperature is maintained at 72 degrees Fahrenheit. LPA observed lighting in all rooms are adequate for the comfort and safety of the residents. The hot water temperature in the residents’ shared bathroom was measured at 109 degrees Fahrenheit. Residents’ bathrooms are equipped with grab bars and non-skid mats. There is a minimum of one week supply of non-perishable and 2 day of perishable foods. Centrally stored medication and sharps were locked and inaccessible to residents. Smoke detectors and carbon monoxide detectors were in operating condition during visit. Fire extinguisher was last serviced on 07/01/2024. Emergency Disaster Plan was last posted on 07/21/2017. First aid kit was observed to be complete. Emergency disaster drill was last conducted on 02/10/2025. At 1:10 PM, LPA reviewed 3 residents records and 3 staff records; all were complete. LPA also reviewed a sample of resident’s medications . The following documents were observed during the inspection: LIC 500 Personnel Report, LIC 610E Emergency Disaster Plan, and Liability Insurance. The current Administrator’s Certificate expires on 10/26/2026. No deficiencies cited during visit. Exit interview conducted and a copy of this report provided.
2024-05-21Annual Compliance VisitType A · 4 findings
Plain-language summary
During a routine annual inspection on May 21, 2024, inspectors found that the facility had not completed a required medical assessment and care plan for one resident, and staff were not documenting changes in residents' conditions. Inspectors also observed that cleaning supplies, medications, knives, and gardening tools were left unlocked and accessible during the visit, though staff secured them once pointed out.
“Based on observation, the licensee did not comply with the section cited above by having unlocked knives, gardening tools and cleaning supplies which poses an immediate health and safety risk to persons in care. POC Due Date: 05/22/2024 Plan of Correction 1 2 3 4 Staff locked up the knives, gardening tools, and cleaning supplies during inspection. Deficiency cleared.”
“Based on observation, the licensee did not comply with the section cited above by having unlocked medications which poses an immediate health and safety risk to persons in care. POC Due Date: 05/22/2024 Plan of Correction 1 2 3 4 Staff locked up the medications during inspection. Deficiency cleared.”
“Based on interview and record review, the licensee did not comply with the section cited above by not documenting resident's changes in condition which poses a potential health and safety risk to persons in care. POC Due Date: 06/11/2024 Plan of Correction 1 2 3 4 Facility has agreed to provide a written plan on how to address documenting resident's changes in condition and submit a copy to CCLD by POC date.”
“Based on record review, the licensee did not comply with the section cited above by not having current medical assessment and reappraisal for R1 which poses a potential health and safety risk to persons in care. POC Due Date: 06/11/2024 Plan of Correction 1 2 3 4 Facility has agreed to obtain current medical assessment (LIC602) and current reappraisal (LIC625). Facility will submit copies to CCLD by POC date.”
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On 5/21/2024 at 2:00PM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct a Required - 1 Year inspection. LPA met with caregiver, Merlene Sulph and explained the purpose of the visit. Manager, Carmen Nica arrived an hour later, but was unable to stay until the end of inspection. The facility’s fire clearance was approved for 1 ambulatory and 5 non-ambulatory residents of which 2 residents maybe under hospice care. LPA toured the facility including but not limited to bedrooms, bathrooms, dining area, kitchen, garage, and outdoor area. Smoke and carbon monoxide combination detectors were observed. Fire extinguisher was observed to be full. One week of nonperishable and 2-day of perishable food supplies were available. Hot water temperature was measured at 111.6 degrees F in the hallway bathroom. LPA observed grab bars and non-skid mat in the bathrooms. There were adequate lights in each room. Resident rooms were observed to be cleaned and fully furnished. Last fire drill was conducted on 3/15/2024. LPA reviewed resident and 3 staff files starting at 2:50PM. LPA reviewed a sample of resident's medications during inspection. LPA interviewed resident and staff starting at around 5:15PM. At 2:20PM, LPA observed unlocked cleaning supplies in the staff room, unlocked knives in the kitchen, and unlocked gardening tools in the backyard. Staff locked up the cleaning supplies, knives, and gardening tools during inspection. At 2:30PM, LPA observed unlocked medications in the staff room, refrigerator, and kitchen drawer. Staff locked up the medications during inspection. (Continue on LIC809C...) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 At 3:00PM, LPA observed R1 does not have a current medical assessment and appraisal needs & service plan on file. At 5:30PM, LPA was informed that staff does not document resident's changes in condition. LPA did not observe facility notes or care notes for resident. The deficiencies were observed (see LIC 809D) and cited from the California Code of Regulations, Title 22. Failure to correct deficiencies may result in civil penalties. Exit interview conducted with Merlene Sulph. A copy of this report and appeal rights was provided.
2 older inspections from 2022 are not shown in the free view.
2 older inspections from 2022 are not shown in the free view.
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